39 thoughts on “CHY MALL CUSTOMER SERVICE

  • Adolphus Agbowo August 11, 2020 at 4:15 pm

    Please I requested for withdrawal it shows dispatched but uptill now I haven’t received any thing please I need help urgently

    Reply
  1. Pascal Nkenglack August 12, 2020 at 7:32 pm

    Contact your service center and make sure you have followed the proper withdrawal procedures.

    Reply
  • Igor Landry Batoum August 19, 2020 at 5:18 pm

    J’ai oublié mon user Name et mon mot de passe

    Reply
    1. Pascal Nkenglack August 19, 2020 at 8:56 pm

      contactez le service a la clientele s’il vous plait

      Reply
  • Samson Nwakaeze August 22, 2020 at 1:43 pm

    Sir greetings, I changed my payment password for Security purpose, but the new password I entered was being rejected by the system as incorrect. Please I need your help to enable me recover or reset it. Thanks I will be grateful if my request is granted.
    Name: Samson Nwakaeze.
    Username: SamsonForLife1
    Phone Num. Or Whatsapp Num. +2348062261515

    Reply
    1. Pascal Nkenglack August 23, 2020 at 8:40 am

      Contact customer care 7.
      https://chymallcanada.com/chy-mall-customer-service/

      Reply
  • Samson Nwakaeze August 25, 2020 at 2:00 pm

    Please I need the steps to Retreading in VIP3 Thanks

    Reply
    1. Pascal Nkenglack August 26, 2020 at 5:42 pm

      https://youtu.be/wEE-cfJWAqM

      Reply
  • atanga brain August 25, 2020 at 10:06 pm

    I try go withdraw bitcoin it show undipatched up till now I have not seen the coin even in my wallet

    Reply
    1. Pascal Nkenglack August 26, 2020 at 5:40 pm

      Talk to your service center and make sure you provided all the required info

      Reply
  • Gabriel osagie September 1, 2020 at 9:29 pm

    Sir i made a withdrawal and the point i withdraw is lesser than the amount they promised me to pay up and it an error up till now i have not seen alart

    Reply
    1. Pascal Nkenglack September 2, 2020 at 4:58 pm

      contact customer care please

      Reply
      1. Pascal Nkenglack September 2, 2020 at 4:59 pm

        https://chymallcanada.com/chy-mall-customer-service/

        Reply
  • Kana paul September 4, 2020 at 3:47 pm

    Salut
    J’ai fais une demande de retrait de mes chy point pour approvisionné mon bitcoin mais sa fait de cela une semaine que mes chy point sont parti sans que mon bitcoin ne soit approvisionné ,
    Je ne sais dans quel sens jouer , je me dis que c’est du pur escroquerie

    Reply
    1. Pascal Nkenglack September 4, 2020 at 9:25 pm

      Avez vous suivi toutes les procedure?
      https://www.youtube.com/watch?v=xTFrJo8AQ3Y&list=PLYhnqjbYgr_hjBtlT0gOZtPWgbpkPszY-&index=21&t=0s

      Reply
  • Gracious Egwu September 5, 2020 at 4:20 am

    Goodmorning.
    Please I made a withdrawal into my uba bank account since Sunday and it’s been six days and it’s still showing unissued in my back office. Please how do I get my funds released into my account. What do you mean by service center and I lost the contact of my upline. Thank you.

    Reply
    1. Pascal Nkenglack September 5, 2020 at 6:26 pm

      each account is linked to a service center. I am here in Canada and am not the best to look into this is you don’t even know who your upline is or what your service center is. When you go to your back office, there is information on your service center from there you should at least have a starting point

      Reply
  • Njimakan Christopher September 6, 2020 at 1:21 pm

    My vip2 account trading is finished and it is refusing to re trade,what can I do,is about 4days now since the last trade got finished.Thanks in advance for helping me to settled the issue.

    Reply
    1. Pascal Nkenglack September 7, 2020 at 6:47 pm

      Talk to your service center and contact the customer care please.

      Reply
  • Kabiru Zekeri September 8, 2020 at 6:15 am

    Pls I need your customer care number. My password is no longer working

    Reply
    1. Pascal Nkenglack September 8, 2020 at 4:12 pm

      Contact customer care #9, they only reply to text messages. Be prepared to provide documentation such as a national ID card proving that you are who you say you are.

      https://chymallcanada.com/chy-mall-customer-service/

      Reply
  • ugwu oliver okwudili September 9, 2020 at 11:55 am

    i tried to withdraw cash into my bank account in nig but when i get to account number,i when i click in the box,it will not open for input,kindly assist

    Reply
    1. Pascal Nkenglack September 9, 2020 at 6:16 pm

      Get help from your service center. They are more experienced than I would be for Nigerian matter

      Reply
  • Sowah September 10, 2020 at 7:27 pm

    ive forgotten my payment password…assist me please . I cant trade and do withdrawal anymore..its very urgent

    Reply
    1. Pascal Nkenglack September 10, 2020 at 8:22 pm

      Please contact customer care…

      Reply
  • Djadjou October 2, 2020 at 3:10 pm

    En transférant les CHY POINT pour l’inscription j’ai raté la convertion de CHY POINT vers CONSUMTION POINT pour en faire des points boutique c’est possible de le corrigé ? Aidez moi s’il vous plaît

    Reply
    1. Pascal Nkenglack October 6, 2020 at 7:51 pm

      C’est malheureusement pas possible. Vous devez rajouter de l’argent et etre plus prudent la prochaine fois

      Reply
  • Johnson Obasi October 5, 2020 at 7:25 pm

    Please for good 3days now my trading have been on company On consignment after 10days I suppose to get my money and is telling me companyOn consignment what is the problem I want to know please?

    Reply
    1. Pascal Nkenglack October 6, 2020 at 7:56 pm

      Sir,
      I am just a member like you. Please contact Customer Care

      Reply
  • Bolaji October 9, 2020 at 1:57 pm

    Dear sir, my 2 downliners account are on auto trading, vip 4 and vip 5, the point did not drop afet 12 days count down on these two account and the account continue trading, I have discussed it with my upline and he said it does happen like that, that it’s network of chy at the moment, please is this true? , and will the money drop or there is an alarming problem?

    Reply
    1. Pascal Nkenglack October 9, 2020 at 7:44 pm

      I am just a member like you sir. You need to contact the customer service

      Reply
  • Leslie October 13, 2020 at 12:43 pm

    J’ai oublié mot de passe je n’arrive pas a accéder a mon compte. Chrome n’a pas enregistré mon mot de passe

    Reply
    1. Pascal Nkenglack October 15, 2020 at 5:56 pm

      contacter le service a la clientele

      Reply
  • Jean Jacques MANDENG October 13, 2020 at 2:04 pm

    Good day !

    I’m already a Chymall customer (a Sairui member).
    I want to know what countries Chymall is already opened?

    If I change my address, and travel to another country, could I be able to continue to manage my Chymall account, trading, getting my money….?

    Please, help me to know these answers.

    God bless us !

    JJM

    Reply
    1. Pascal Nkenglack October 15, 2020 at 5:57 pm

      wherever there is internet you can manage your CHY Mall account. Withdraw in bitcoin and you could do so everywhere directly from the platform

      Reply
  • Olivier Fodonfack October 19, 2020 at 7:15 pm

    Bonjour j ai fait un retrair de 150$ en bitcoin et j ai reçu 15$ que fais pour la réclamation

    Reply
    1. Pascal Nkenglack October 23, 2020 at 7:01 pm

      leader, priere de contacter le Customer Care 1

      Reply
  • Joseph Nsikan October 28, 2020 at 4:30 pm

    For more than three months now after registration, I haven’t receive any free gift as I was told. I have complained to my upliner even the team leader but no positive response. What should I do?
    WhatsApp +2348106160709

    Reply
    1. Pascal Nkenglack October 28, 2020 at 8:10 pm

      Products were delayed because of the COVID. People that have registered way before you waited longer but they are now getting their products. So just be patient and enjoy your payments as your turn will come

      Reply

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